Terms of Service and Privacy Policy

Welcome to Flower By Helen! We are excited to provide you with our products and services. Before you proceed with your purchase, please take a moment to review our Terms of Service ("Terms") outlined below. By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or making a purchase.

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General Terms

1.1. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website and make a purchase.

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1.2. Accuracy of Information: We strive to provide accurate and up-to-date information regarding our products, pricing, and services. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information on our website. Any reliance you place on such information is at your own risk.

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1.3. Product Availability: All products displayed on our website are subject to availability. We reserve the right to discontinue or modify any product without prior notice. If an ordered product is unavailable, we will notify you and offer a suitable alternative or a refund.

Ordering and Payment

2.1. Order Placement: By placing an order through our website, you are making an offer to purchase the selected product(s) under these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason at any time.

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2.2. Pricing and Payment: Prices for our products are listed on our website and are subject to change without notice. All payments must be made in the currency specified on our website at the time of purchase. We accept payment through the methods provided on our website.

2.3. Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order but acknowledges that we have received it. Order acceptance and completion occur when we dispatch the product(s) to you or provide the services, or when we notify you that your order has been accepted.

Delivery & Fulfillment

3.1. Delivery Address: It is your responsibility to provide accurate and complete delivery information, including the recipient's name, address, and contact details. We will not be held liable for any delays or failed deliveries resulting from incorrect or insufficient information provided by you.

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3.2. Delivery Times: We strive to deliver your order within the estimated timeframes indicated on our website. However, delivery times may vary due to factors beyond our control, such as weather conditions and unforeseen circumstances. We will make reasonable efforts to inform you of any significant delays.

3.3. Delivery Charges: Delivery charges may apply to your order, and the amount will be specified during the checkout process. Additional charges may be incurred for special delivery requests, such as expedited shipping or delivery to remote areas.

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Returns and Refunds

4.1. Product Quality: We take pride in delivering fresh and high-quality products. If you believe that the product you received is defective or not as described, please contact us within 24 hours of delivery with supporting evidence. We will assess the situation and, if deemed appropriate, offer a replacement or refund.

4.2. Cancellation: Orders can only be canceled or modified before they have been dispatched. Once the product(s) have been dispatched, cancellations or modifications may not be possible. Please contact us as soon as possible if you wish to cancel or modify your order.

4.3. Refunds: Refunds, if applicable, will be issued to the original payment method used for the purchase. The time it takes for the refund to be processed and reflected in your account may vary depending on your financial institution.

Privacy Policy

Effective date: January 1, 2021

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Thank you for visiting our flower shop and entrusting us with your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services. By accessing our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

1.1. Personal Information: We may collect personal information, such as your name, email address, phone number, and billing address when you place an order or contact us for inquiries. This information is necessary for order processing, delivery, and customer service.

1.2. Payment Information: To facilitate payment for your orders, we may collect payment details, such as credit card or other financial account information. We take appropriate security measures to protect this information and do not store it on our servers.

1.3. Website Usage Data: When you visit our website, we may collect certain non-personal information, such as your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website's functionality and user experience.

Use of Information

2.1. Order Processing and Delivery: We use the personal information you provide to process and fulfill your orders, including arranging delivery to the specified address.

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2.2. Communication: We may use your contact information to communicate with you regarding your orders, provide customer support, send updates or notifications about our products and services, and respond to your inquiries.

2.3. Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, or information about special discounts and upcoming events. You have the right to opt-out of receiving such communications at any time.

2.4. Website Improvement: We analyze website usage data to understand trends, track the effectiveness of marketing campaigns, and enhance the functionality and content of our website.

Information Sharing

3.1. Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business, such as payment processors and delivery partners. These providers may have access to your personal information but are only authorized to use it as necessary to perform the requested services.

3.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

Data Security

4.1. We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee the absolute security of your information.

Third-Party Links

5.1. Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

6.1. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.

Updates to the Privacy Policy

7.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to periodically review this page for the latest information.